Return Policy

At GGS Marketplace, we aim to ensure customer satisfaction with every purchase.Please review our return policy to understand your rights and responsibilities when returning items.

1. Eligibility for Returns
   1. Items must be returned within 7 days of the delivery date.
   2. To be eligible for a return, items must be in their original condition, unused, and with all original tags, packaging, and accessories intact.
   3. Certain items, such as perishable goods, personalized items, or final sale items, are not eligible for return unless they arrive damaged or defective.
2. Return Process
   1. To initiate a return, please check the “contact us” link and describe with your order number, details of the item(s) and reason you wish to return.
   2. Once your return request is approved, you will receive detailed instructions.
3. Damaged or Defective Items
   1. If you receive a damaged or defective item, please notify us within 7 days of receipt with photographic evidence.
   2. We will arrange for a replacement or full refund for such items, including shipping costs.
4. Refunds
   1. Refunds will be issued to the original payment method within 2 weeks after the returned item is received and inspected.
   2. Shipping costs are non-refundable, except in cases of damaged or defective items.
5. Exchanges
   1. Exchanges are subject to item availability. If the desired item is unavailable, a refund will be processed instead.
6. Non-Returnable Items
   1. The following items are not eligible for return:
   2. Perishable goods (e.g., food, flowers)
   3. Personalized or customized items
   4. Intimate or sanitary goods (e.g., undergarments)
   5. Gift cards and downloadable software
7. Shipping Responsibility
   1. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
   2. Ensure items are securely packaged to avoid damage during transit.
8. Policy Updates
   1. This return policy is subject to change. Any updates will be posted on our website and apply to future purchases.By purchasing from GGS Marketplace, you agree to this return policy. For any questions or concerns, please check the contact us link.